Privacy Policy

This Privacy Policy explains how VOLLE SAS collects, uses, and shares personal information when you visit and interact with our website and services. VOLLE SAS operates the educational platform for sales, negotiation, and client communication training delivered to learners across Canada. Our registered address is 5 Louisière, 79700 Saint-Pierre-des-Échaubrognes, France. If you have questions about data handling, contact us at [email protected].

Scope and purpose

This policy covers information collected through our website and forms, including course registrations, contact requests, and analytics. The purpose is to explain what we collect, why we collect it, how long we keep it, and the rights you have in relation to that data.

What data we collect

We collect the following categories of information where applicable:

• Full name
• Email address
• Phone number
• IP address
• Browser type and version
• Device type and operating system
• Cookies and tracking identifiers
• Usage data (pages visited, time on site, click paths)
• Form submission content
• Conversion events (form submits, calls, purchases)

Legal basis for processing (GDPR Art. 6)

We rely on the following legal bases for processing personal data:

• Contact form data: consent (Art. 6.1.a) and where applicable the performance of a contract (Art. 6.1.b).
• Analytics data: consent (Art. 6.1.a).
• Marketing and remarketing data: consent (Art. 6.1.a).
• Security and fraud prevention: legitimate interest (Art. 6.1.f).

Cookie categories

We use cookies and similar technologies to operate the site and support analytics and advertising. Cookies used on this site fall into three categories:

1. ESSENTIAL COOKIES

Purpose: core site functionality, security, session management. Examples: session_id, csrf_token, cookie_consent_status. Consent required: NO - activated automatically. Retention: session duration or up to 12 months for preference storage.

2. ANALYTICS COOKIES

Purpose: measuring traffic, user behavior, site performance. Tools: Google Analytics 4. Examples: _ga, _ga_XXXXXXX, _gid, _gat. Consent required: YES - activated only after user accepts. Retention: up to 14 months.

3. MARKETING / ADVERTISING COOKIES

Purpose: remarketing, personalized ad delivery, conversion tracking. Consent required: YES - activated only after user accepts. Retention: up to 540 days (Google Ads default).

Marketing cookies - required disclosures

We include the following statements regarding marketing and advertising cookies. The statements below describe how third-party advertising technologies are used on our site.

"Third-party vendors, including Google, use cookies to serve ads based on a user's previous visits to this website and other sites on the internet."

"We may work with advertising partners such as Google and Meta to deliver advertisements tailored to your interests across various websites and platforms."

"We may use remarketing services to advertise to previous visitors of our website. After visiting our site, you may see our ads on other websites, apps, or platforms you visit."

"Advertisements may appear across Google services including YouTube, Gmail, and the Google Display Network."

"We use the following tracking technologies on this website: - Cookies (first-party and third-party) - Tracking pixels (Google Ads tag / gtag.js, Meta Pixel) - Device identifiers (browser fingerprint, IP address) - Conversion event tags"

"We use conversion tracking to understand which advertisements lead to actions on our website — such as form submissions, calls, or purchases. This allows us to measure campaign effectiveness and allocate budget appropriately. Conversion data may be shared with Google Ads and Meta."

"Advertising and analytics technologies active on this site: - Google Ads (gtag.js / Google Tag Manager) - Google Analytics 4 - Google Remarketing Tag - Meta Pixel (Facebook / Instagram)"

"You may opt out of personalized advertising at any time: - Google Ads Settings: https://adssettings.google.com - Your Online Choices (EU): https://www.youronlinechoices.eu - Network Advertising Initiative: https://optout.networkadvertising.org - Digital Advertising Alliance: https://optout.aboutads.info Opting out does not remove ads entirely — you will continue to see non-personalized advertisements."

For cookie preference control, a clearly visible control labeled "Manage cookie preferences" is available on our site. Use that control to accept or reject categories independently. You can also open the preferences panel by clicking the button below.

Manage cookie preferences

Consent requirements and cookie banner

Our cookie consent banner provides three options: "Accept All", "Reject Non-Essential", and "Manage Preferences". Analytics and marketing cookies are not activated until you choose "Accept All" or enable them in "Manage Preferences". Your choice is stored in localStorage for 12 months. The banner is dismissible without accepting: if you choose "Reject Non-Essential", only essential cookies will be active.

Consent statement:

"By clicking 'Accept All Cookies', you consent to the storing of cookies on your device for analytics and advertising purposes, including personalized advertising delivered by Google and Meta. You may withdraw consent at any time through the cookie preferences panel without affecting the lawfulness of processing that occurred before withdrawal."

Users in the European Economic Area and the United Kingdom receive this consent notice in compliance with the General Data Protection Regulation (GDPR) and UK GDPR. Marketing and analytics cookies are activated solely after explicit, informed, freely given consent under GDPR Article 6(1)(a). Consent is recorded with a timestamp and may be audited upon request.

Withdrawal of consent: You may withdraw consent at any time by clicking "Manage cookie preferences" in the website footer, or by clearing cookies via your browser settings. Withdrawal does not affect processing that occurred while consent was valid.

Data sharing with advertising partners

We share certain data with advertising partners for campaign delivery and measurement. Recipients and the data categories shared include:

• Google LLC: cookie identifiers, conversion events, anonymized behavioral data, remarketing lists. Governed by Google's Privacy Policy: policies.google.com/privacy
• Meta Platforms, Inc.: pixel events, conversion data, custom audiences. Governed by Meta's Data Policy: www.facebook.com/privacy/policy

We do not sell personal data. All transfers to Google and Meta operate under Standard Contractual Clauses where applicable. Data is processed for ad targeting and campaign measurement only and is not resold to unaffiliated third parties. We encourage users to review the applicable policies of these providers directly by visiting the URLs shown in plain text above.

Lead forms and contact requests

When you submit a contact form, request a quote, or register interest in our programs, we collect the information you provide. This typically includes full name, email address, phone number, and your message. Legal basis: consent (GDPR Art. 6.1.a) and, where a service relationship exists, performance of a contract (GDPR Art. 6.1.b).

Retention: form submission data is retained for up to 2 years from the date of submission, unless a longer period is required by law. You may request deletion of your data at any time by contacting us at [email protected]. A link to this Privacy Policy appears adjacent to every form submission button on the site. Submitting a form constitutes acknowledgment of this policy.

Google services and advertising

This website uses the following Google services:

• Google Analytics 4: collects anonymized usage data, device info, and behavioral signals. IP anonymization is enabled. Data retention is set to 14 months. Users may opt out via the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
• Google Ads Conversion Tracking: records when a user completes a defined action after engaging with our ads. This data is used for measuring ad campaign performance.
• Google Remarketing: allows us to show ads to previous visitors across Google's network. Remarketing lists are not created from sensitive data categories.
• Google Tag Manager: deploys tracking tags on our behalf. GTM itself does not collect personal data but hosts tags that may.

Google's advertising products are governed by: policies.google.com/technologies/ads

Meta advertising services

We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. The pixel may record page views, time on site, conversion events, and custom audience membership for retargeting. We do not use the Meta Pixel to collect sensitive personal data or to target users based on prohibited special-category attributes. Meta acts as an independent data controller for data collected via its Pixel and processed within its platform. Refer to Meta's Data Policy at www.facebook.com/privacy/policy. To manage ad preferences on Meta platforms visit www.facebook.com/adpreferences/.

Prohibited content self-declaration

This website does not promote, sell, or facilitate access to prohibited product or service categories including but not limited to weapons, controlled substances, counterfeit goods, unlicensed gambling services, adult content, or services that make misleading health or financial claims. All advertising conducted through Google Ads and Meta Ads complies with the respective platform policies in full.

Landing page integrity statement

The content of this website accurately represents the programs and services advertised. No bait-and-switch practices are used. The experience delivered to users arriving from paid advertisements is identical to the experience for all other visitors. Cloaking, automatic redirects, and content variation by traffic source are not used on this site.

Children's privacy

This website is not directed at individuals under the age of 16. We do not knowingly collect personal data from minors. If we discover that data has been collected from a person under 16 without verifiable parental consent, we will delete it promptly. Contact us at [email protected] if you believe we received data from a minor.

International data transfers

Personal data collected through this website may be transferred to and processed in countries outside the European Economic Area, including the United States, where Google LLC and Meta Platforms, Inc. are based. These transfers are conducted under Standard Contractual Clauses (SCCs) approved by the European Commission. A copy of applicable SCCs can be requested by contacting us.

User rights (EEA / UK)

If you are located in the EEA or the UK, you have the following rights under GDPR Articles 15-22:

• Access (Art. 15): request a copy of data we hold about you.
• Rectification (Art. 16): correct inaccurate or incomplete data.
• Erasure (Art. 17): request deletion of your data.
• Restriction (Art. 18): limit how we process your data.
• Portability (Art. 20): receive your data in a structured, machine-readable format.
• Objection (Art. 21): object to processing based on legitimate interest.
• Withdraw consent (Art. 7.3): revoke consent at any time without penalty.

To exercise any right, email [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority: EU users may contact https://edpb.europa.eu and UK users may contact https://ico.org.uk.

Retention periods

We keep personal data only as long as necessary to provide services and meet legal obligations. Specific retention periods include:

• Contact form submissions: 2 years.
• Analytics data (GA4): 14 months.
• Marketing cookies (Google Ads): up to 540 days.
• Email communications: duration of relationship plus 1 year.
• Server logs: 90 days.
• Cookie consent records: 3 years for audit purposes.

Security

We use reasonable technical and organizational measures to protect personal data. These measures include encryption in transit, access controls, and industry standard hosting practices. No system is completely secure, so we cannot guarantee absolute security, but we monitor and update protections regularly.

Third-party links

Our site may include links to third-party websites. We are not responsible for the privacy practices of external sites. Review each site’s privacy policy before sharing personal information.

Automated decisions and profiling

We do not perform automated decision-making or profiling that produces legal effects concerning individuals. Analytics and marketing tools may use automated processing to build aggregate audience segments, but these actions do not make individual automated decisions about users.

How to contact us

If you have questions, requests, or concerns about this policy or our handling of personal data, contact:

VOLLE SAS
Address: 5 Louisière, 79700 Saint-Pierre-des-Échaubrognes, France
Email: [email protected]
Phone: +33 5 49 60 12 34

Policy updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When changes are significant, we will notify users via a homepage banner at least 14 days before changes take effect. The metadata below is provided for reference.

Acknowledgment

By using our services or submitting personal information, you acknowledge that you have read this policy and agree to the terms described. For matters requiring legal action, the governing law and jurisdiction are set out in our Terms of Use.